FAQs

My account

Of course, you have 7 days after receiving your order or 14 days after placing the order to send us back the parcel (at your cost) and exchange the item which will be sent back to you. In order to avoid postage costs, Optique DECLERCK also offers the possibility of completing the exchange at the store located at 47 Passage Lemonnier in Liège during opening hours.

After setting up your account, you will receive promotional offers and will be kept informed about new products. In addition, in the event of a new order, you will no longer have to enter your contact details.

In order to set up an account, please click this link and follow the steps below: My account 1. Click the lnik “I am not registered yet” 2. Enter the required information in the fields. 3. Make sure that the entered information is correct and click the “Enter” button.

If you wish to change your email address, go to "My Account" and identify yourself. You can then change your email address by going to "Account Information".

If you know your e-mail address, but have forgotten your password, we will send you a link by email allowing you to change your password. Please go to the following address: Mot de passe perdu

Yes. Simply by accessing our Newsletter or going to our site. You receive information about the latest news in the area of frames, glasses, lenses, etc. Do not hesitate to visit our Facebook page

After ordering

No. It will be refunded only with a purchase slip of the value of the item and a promotional code will be sent to you by Email to be used on the web Site or at the store.

Your purchase slip will be directly in our database and you will receive a promotional code as soon as you return the item, which you may use either in the online store, or in the physical store. Beware, the purchase slip will be granted after the returned product is accepted (the items should be in perfect condition and have their original case).

Contact our Customer Service in the « Contact us » section or by sending us an email at the address info@declerckoptique.be. Avoid redundancies and we will try to find a solution as soon as possible.

When returning a product to the store, there is no cost. The only costs to be paid are carriage costs, which are borne by you.

Delivery

Frame differences (sizes) are specified in the technical sheet of the item. To access it, click the picture of the item. For further information, you can also contact us by email at info@declerckoptique.be

Deliveries are made within 1 to 2 working days as from the full payment of the amount of the order by the consumer.

Delivery costs depend on the weight of the parcel and therefore the number of products bought.

Deliveries are made by the DPD company

To find out whether we deliver to your address, please refer to the table.

In the event of delivery by DPD, a notice of delivery is left in your mailbox. The first time, a telephone number will be provided to schedule another delivery time. Should the second attempt unfortunately fail, you will then have a 5 working day period to withdraw your parcel from the nearest post office indicate on the notice of delivery.

Payment

In order to guarantee the security of your bank details, the information relating to your credit card is not kept by our web site. On line payment is made by credit card in a fully secured space. It is completed by the Multisafepay company, which is one of the main players in the European market in the area of on line banking transactions.

Accepted payment cards are: Visa, Eurocard - Master Card, Bancontact/Mistercash.

Yes they can. If you wish to order in that manner, please contact us at the following e-mail address: info@declerckoptique.be

All the prices we indicate are all taxes included. Should you order meet the conditions listed below to pay without taxes, the prices will be displayed as such at the time of payment. Delivery costs are charged extra.

For individuals in Belgium and abroad, the Belgian VAT rate (21%) applies. For legal entities with headquarters outside Belgium the VAT rate (21%) does not apply. If that latter case applies to you, please contact us before ordering, at the following e-mail address: info@declerckoptique.be in order to help process your file.

After receiving your payment, an invoice will be automatically generated and sent to your email address.

There are several raisons that may explain that your card is rejected: - the card may be outdated. Check that the validity date of your card is not exceeded. – The limit amount of your card may be reached or you are using it from abroad. Enquire with you bank whether your purchase limit amount has not been reached and about payment terms abroad. – You may have entered incorrect information. Check that you have property filled in all required fields.

The payment is completed at the time of the order and is indispensable for the order to be processed. The amount of that payment will be the amount displayed in the purchase tunnel, with no further cost.

Contact us in the Contact us section or by sending an email to the following address: info@declerckoptique.be

Items

It is always possible to send you the glasses you choose even if they are not listed in our on line store. To do so, please contact us via e-mail: info@declerckoptique.be or visit us at our store at 47, Passage Lemonnier 4000 Liège – Belgium

Optique DECLERCK sa only sells new items in perfect conditions. Yet a manufacturing defect could occur. If by exception, a frame is delivered with a defect, contact us in the Contact us section or by sending an email to the following address info@declerckoptique.be

From the start Maison DECLERCK has always made it a point of honour to provide you with the best frames. Our Frames are EXCLUSIVELY made in Europe, mainly in France, in Germany, in Austria and in Italy. Only our Titanium frames are made in Japan

Orders

To place an order with Optique DECLERCK, choose the product that you wish to buy from the catalogue and add it to your basket. You can access your basket anytime at the top right hand side of the page. To confirm your order, you should either enter your e-mail and password or set up an account. Such an account can be set up before or after the first product is placed in the basket. In that second case, after filling your basket and selected « end purchases » or « place the order » and simply fill in the registration form. In order to confirm your order, do not forget to check the box " I agree to the general terms " and click " continue " Lastly enter your credit card information: number, expiry date and visual cryptogram. Click " validate " to validate the payment and your order.

Yes, you have 7 calendar days to cancel the purchase of your products. Your cancellation should reach us by e-mail at the address « info@declerckoptique.be ». A confirmation of your cancellation will reach us by return mail. A purchase slip in an identical amount will be sent to you.

You may view the general terms of sale of Optique DECLERCK by clicking the general terms of sale 

Who are we?

Since its inauguration in January 1839, number 47 on Passage Lemonnier has accommodated an optician.
The Verger, Godar, Declerck families followed one another until 1991. The DECLERCK family is recognised for having provided high quality service appreciated by Liege citizens. In 1991, Pierre DELCLERCK sold his store to Onil LECLERC who decided, out of respect for the huge work carried out by his predecessor, to keep the name of the business of Maison DECLERCK. The gradual improvement work on the premises, the investment in cutting edge equipment and the choice in the catalogue of fashion and design frames lead to full renovation of the store in 2008. 
The construction gave a modern touch that characterises passage Lemonnier i.e. a place where tradition and modernity mingle harmoniously. The significant work completed in our new store in 2008, nominated at the Biennale Internationale du Design at the Improvement Contest of the Liège province, marks the arrival of Dylan LECLERC, the son of Joëlle and Onil Leclerc. With a concern for offering a full service to an ever-increasingly careful customer base, Dylan LECLERC opened a centre of optometry and contact lenses on the first floor. ZEISS Meditec was the choice for the equipment and the measuring instruments, as it is unanimously recognised for its precision. The team currently in place therefore offers a full service, namely the sale of frames, glasses adjustment, optometric test and contact lenses adaptation. In the course of 2015, the family company will again be passed from father to son. 

Thus Dylan LECLERC will take over the company. The quality work and the customer satisfaction oriented sales policy will always remain essential values of the company, all the more since Onil and Joëlle will continue to help. Let us say that the captain of the boat will change, but the course will be maintained ….

Optique Pierre Declerck s.a 47 Passage Lemonnier 4000 Liège – Belgium by Internet 24 / 7: via our contact form or via e-mail: info@declerckoptique.be 
By phone (BE): +32 (0)4.223.62.01