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Right to retract
The buyer is entitled to the right to notify Declerck Optique that he/she wants to cancel the purchase without paying any penalty and without giving any reason within 7 working days as from the day after the order cancellation.
Reminder of our delivery terms:
Your purchases are packed with the greatest care, using protection materials. The attention that we lend to packaging allows us to offer delivery in the best conditions.
Products shipped are insured free of charge against deterioration and theft for the whole duration of the transport. You therefore need to check the integrity of your order and of all the items in it on receipt of the parcel and in the presence of the person that made the delivery in order to express reserves as needed.
Declerck Optique will not accept the buyer’s cancellation unless the original packaging of the product has remained intact, and if the product itself has been neither used nor damaged.
Notification to the buyer should be done by e-mail (info@declerckoptique.be). On that occasion and subject to the buyer having met the notice time such as described in the above paragraph, he/she shall be issued a return authorisation number. In the event of the return of the parcel and after having advised Declerck Optique by e-mail within the period described above, the parcel return costs shall always be borne by the client. By the way, the client is advised to work with the services of DPD, a partner of Declerck Optique, for safe delivery and warranty. The client is asked to carefully protect the returned items.
In order to make your work easier when returning an item, Declerck Optique offers to refund you by transfer to your bank account. In order to benefit by that convenient, safe and quick service, you just need to enter your bank account number on the sending list that comes with the returned items. We will complete the transfer promptly (a maximum of 30 days) after the time Declerck Optique has actually become aware of the wish to cancel and after the products have been returned to Declerck Optique. Parcel return costs shall not be reimbursed. In the event of abusive returns, Declerck Optique reserves the right to refuse a later order.
For any question regarding cancellation terms, the client just needs to send an e-mail to info@declerckoptique.be.
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